Shipping Policy
Returns and exchanges:
At Demeuria, we do our best to make our product descriptions as detailed as possible, to avoid surprises when you receive our products. We want our customers to know exactly what they are ordering.
Shipping times and costs:
Our products are shipped from our partner warehouses located abroad. Delivery times are as follows:
- Processing time: 1 to 3 business days after your order is confirmed
- Delivery time: 7 to 20 business days
- Delivery area: Canada
Shipping is free and includes a tracking number.
You will receive a confirmation email with the tracking number as soon as your order is shipped, so you can follow your parcel in real time.
⚠️ Important: delivery times may be longer during periods of high demand (sales, holidays, etc.) or because of circumstances beyond our control (customs, weather conditions, etc.).
Order cancellation policy:
We are proud to be able to process all orders placed on our site quickly. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, send us an email at contact@demeuria.com as soon as possible.
The great majority of available items are processed and/or shipped within 12 hours: it is therefore essential that you contact us within this period, so that we can try to cancel your order before it is processed and/or shipped.
No cancellation request can be accepted if the order has already been processed.
Address error:
It is your responsibility to check that your address is correct and to contact us as soon as possible to tell us of any change. The change can be made only if your order has not yet been processed.
We are not responsible for incorrect shipping information. We are also not responsible for orders that are refused or cannot be delivered (inaccessible addresses, incomplete addresses, etc.).
In these cases, parcels may be returned to us, but not always.
If your order is returned to the sender, we will offer you your choice of a refund of your order less shipping costs, or a new shipment.
You are not entitled to a new shipment or a refund of your order until the sender has received the parcel.
Return policy:
We accept returns for any reason, whether you are not satisfied or have simply changed your mind! Our return policy is 30 days from the time you receive your products.
If for any reason you are not satisfied, simply write to us at contact@demeuria.com with your order number and the reason for the return. Our customer service will give you the exact address to send the parcel to.
Return conditions:
- The product must be returned in its original condition, unused, undamaged and in its original packaging
- Return costs are paid by the customer, except in the case of a defective product or an error on our part
- The refund will be made within 14 days of receipt and checking of the returned product
- The refund will be made using the payment method used for the order
⚠️ Important: no return will be accepted without the prior agreement of our customer service. Any parcel returned without a prior request cannot be processed.
Damaged or defective product:
If you receive a product that is damaged, defective or does not match your order, contact us within 48 hours of receipt at contact@demeuria.com, including:
- Your order number
- Clear photos of the product and the packaging
- A description of the problem
We undertake to find a solution quickly: refund, replacement or voucher, according to your preference and the availability of the product.
Contact:
For any question about your shipment or a return, you can write to us at:
📧 Email: contact@demeuria.com
🏢 Address: Argomatw LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States