Return and Refund Policy
Order cancellation and change policy
We prepare and ship all orders very quickly, so we cannot guarantee any change or cancellation once your order has been shipped.
If you wish to change or cancel your order, contact our customer service as soon as possible by email* at contact@demeuria.com.
We will do everything possible to change or cancel your order if it has not yet been prepared by our warehouse.
*To speed up the handling of your request, put "Cancel my order" in the subject line of the email and, in the body of the email, your full name and your order number.
Returns and refunds policy
If the order has already been shipped, do not worry: you can make a return to obtain a refund, subject to the rules below.
Our refund policy lasts 30 days.
If 30 days have passed since your purchase was delivered, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your items must be unused and in their original packaging. The shipping label on the parcel must also be present and intact.
For obvious hygiene reasons, we cannot accept returns of a product that has already been used.
Other items that cannot be returned:
- Gift cards
- E-books
- Personalised or made-to-measure products
- Opened hygiene and personal care items
To make a return, you must give us a receipt or proof of purchase.
Refunds (if applicable)
Once we have received and checked the returned item, we will send you an email to confirm that we have received it.
We will also let you know whether your refund request has been approved or refused.
If your request is approved, the refund will be processed and the amount will be credited automatically to your credit card or original payment method, within one week.
Shipping costs can be refunded only in the event of cancellation before the parcel is shipped.
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing times are generally 7 to 14 working days
If you have done all this and have still not received your refund, write to us at contact@demeuria.com.
Late or missing refunds (if applicable)
If you have not yet received your refund, first check your bank account again.
Then contact your credit card issuer, because it may take some time before the refund officially appears.
After that, contact your bank. There is often a processing time before a refund appears.
If you have followed all these steps and have still not received your refund, write to us at contact@demeuria.com.
Sale items (if applicable)
Only full-price items can be refunded.
Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace an item if it is defective or damaged.
If in that case you wish to exchange it for the same item, send us an email at contact@demeuria.com.
Sending your return
To return a product, you must write to us by email at contact@demeuria.com: we will give you the procedure and the address of our warehouse set up to receive returned parcels.
Shipping costs are not refundable. If you receive a refund, the return costs will be deducted. The shipping costs to return your item are at your expense.
Returned items are your responsibility until they reach us.
If you are sending an item worth more than £50, we recommend that you use a tracked shipping service or take out shipping insurance.
We do not guarantee that we will receive the item you return to us.
Contact
For any question about a return, a refund or a cancellation:
📧 Email: contact@demeuria.com
🏢 Address: Argomatw LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States